To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Standard delivery time ranges anywhere from 1-4 weeks on average, excluding processing time (1-5 business days at most). Rare instances may cause a delay in your products shipping, and in some cases, you may receive your order anywhere from 3-6 weeks (unlikely). Please be patient your items come from all around the world. However, if your product does not arrive in 60 days we will fully refund your cost.
If you order more than one product WE will pay for faster shipping. (Nearly half the shipping time). However, one product with standard shipping will be standard time.
As we work with other Brands and Distributors, we adhere to a very strict security and fraud prevention system. A 1-3 day delay on your order may also be added if our system detects the possibility of a fraudulent transaction.
Tracking numbers for your products will be sent to you usually within 2-5 days after purchase. In some instances, it may not show anything, in which case you simply must wait a day or so for the tracking code to update.
If you have any more questions, don't hesitate to ask us! Email us at Soothingpetstore@gmail.com